Refund policy

REFUND POLICY

Last updated: 1 October 2026

At Jo Burt Art, each piece is made and handled with care. This Refund Policy explains when refunds, replacements or other remedies may be available for purchases made through joburtart.com.

This policy does not limit or exclude any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.

Made-to-order prints

Most prints are produced to order through professional print and fulfilment partners.

Because these artworks are made specifically in response to an order, change-of-mind returns and exchanges are generally not accepted.

We encourage you to carefully check the artwork, dimensions, product details and shipping information before placing your order.

This does not affect your rights where a product is faulty, damaged, incorrectly supplied or otherwise does not meet your consumer rights under applicable law.

Damaged or faulty items

If your order arrives damaged, defective or materially different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:
- your order number
- your name and contact details
- photographs of the artwork and packaging
- a description of the problem.

Where appropriate, we may arrange a replacement, refund or other appropriate remedy.

Please retain the original packaging and artwork until your claim has been resolved, as photographs of the packaging may be required to assess damage that occurred during transit.

Incorrect items

If you receive an item that is different from what you ordered, please contact us as soon as possible.

We will review the issue and, where appropriate, arrange a replacement or refund at no additional cost to you.

Orders damaged during delivery

If an artwork is damaged in transit, please contact us promptly with photographs of both the packaging and the artwork.

We will work with our production or delivery partner to resolve the issue and arrange an appropriate remedy.

Change of mind

For made-to-order prints, we generally do not accept returns or exchanges simply because you have changed your mind.

This does not affect any rights you may have under the Australian Consumer Law.

For original artworks and other ready-to-ship products, please contact us before returning an item, as different arrangements may apply.

Order cancellations

Orders may be cancelled only before they have entered production or fulfilment.

Because made-to-order products can enter production shortly after an order is placed, please contact us as soon as possible if you need to cancel an order.

Once an order has entered production, cancellation may no longer be possible.

Refunds

Where a refund is approved, it will generally be issued to the original payment method.

The time taken for the refund to appear in your account may depend on your payment provider or financial institution.

International orders

Customers purchasing from outside Australia are responsible for providing an accurate delivery address and for any applicable customs duties, taxes or import charges imposed by the destination country.

These charges are generally separate from the purchase price and are not refundable by Jo Burt Art unless required by applicable law.

Contact

If you have a question about a return, replacement or refund, please contact via the form on the contact page.

Please include your order number and relevant details so that we can assist you as quickly as possible.