SHIPPING & RETURNS
A simple guide to how your artwork is made, packed and delivered.
SHIPPING
Where do you ship from?
Prints are produced by professional print partners closest to your delivery address. This reduces shipping time, lowers environmental impact and ensures consistent, high-quality results.
How long will my order take?
Most orders are processed and ready to ship within 3 to 6 business days.
Shipping times vary by region:
- Australia: 5 to 10 business days
- New Zealand: 7 to 12 business days
- USA & Canada: 6 to 12 business days
- UK & Europe: 5 to 12 business days
- Rest of world: 7 to 15 business days
These timeframes may vary slightly during busy seasons.
Will I receive tracking?
Yes. You will receive a tracking link as soon as your order has shipped.
How are prints packaged?
Smaller prints ship flat in rigid, protective packaging.
Larger prints ship rolled in durable, eco-friendly tubes.
All prints are wrapped in acid-free materials to protect the artwork.
Original artworks are packaged and shipped separately with additional care and support.
Do you offer local pickup?
Local pickup may be available for originals. Please contact us before purchasing to confirm.
Gelato has production facilities in many countries, which helps reduce customs delays.
However, in some regions customs fees may apply and are the responsibility of the customer.
RETURNS & REFUNDS
Do you accept returns?
Because each print is made to order, returns or exchanges are not available for change of mind. Please review the size and details carefully before purchasing.
What if my order arrives damaged or incorrect?
If your artwork arrives damaged or there is an issue with your order:
- Email within 48 hours with photos of the item and packaging
- Include your name and order number
- A replacement or refund will be arranged promptly
Your satisfaction matters, and all concerns are handled with care.
Can I cancel my order?
Orders can only be cancelled before they enter production, which may be within hours of purchase. If you need to cancel, please contact us as soon as possible.
QUESTIONS?
For any enquiries about shipping, delivery or artwork care, you are welcome to reach out via the contact page.
Your artwork is made and delivered with great care, and I am here to help if you need anything along the way.